Returns for E.U. Consumers

At DIMM.store, we want you to love your purchase. However, if you need to return an item, we’re here to help you every step of the way.

Hassle-Free Return Policy

You can return any item within 14 working days of receiving it, as long as it’s brand new and in its original, undamaged packaging. This ensures that you can have peace of mind when making your purchase, knowing you have options.

Easy Return Process

To initiate a return, simply pack the item securely in its original packaging and send it back to us. Please note that the customer is responsible for the return shipping costs and any associated risks. We recommend using a reliable shipping service to track your return.

Refunds Made Simple

Once we receive your returned item, we will process your refund. You’ll receive a full refund for the price of the item, minus any shipping costs incurred during your original purchase.

Defective Items? We’ve Got You Covered!

If you encounter defective goods, don’t worry! If we are unable to resolve the issue with an alternative solution, we will arrange for a pickup at no cost to you. You can choose between a refund, store credit, or a replacement, and we’ll cover all shipping costs involved.

Wrong Product? No Problem!

If you receive the wrong product, simply let us know! We will take full responsibility for the exchange and cover all new shipping costs. We believe that shopping should be seamless and stress-free.

For Our EU Customers

If you’re in the EU and a dispute arises, you can resolve it easily through the EU Online Dispute Resolution platform. Your satisfaction is our priority, and we’re committed to providing excellent service.

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Thank you for choosing DIMM.store for your RAM and storage needs. If you have further questions about our return policy, feel free to reach out to our customer service team. We’re here to ensure your experience is nothing short of exceptional!